30-Day Change-of-Mind Returns

If you change your mind about your purchase, you may request a return by contacting BYDMods within 30 days of the date your order was delivered.

You only need to contact us within the 30-day period. Once your return has been approved, the item may be sent back within the reasonable return period provided by BYDMods.

To be eligible for a change-of-mind return:

• The product must be unused, undamaged and in resellable condition.

• All components, accessories and other items originally supplied with the product must be included.

• Original packaging is not required, provided the product otherwise meets the return conditions above.

• You must contact us at admin@bydmods.com.au before returning the item. We will provide you with the appropriate return instructions and return address.

For change-of-mind returns, including where a customer accidentally purchases an item for the wrong vehicle model, year or variant, the customer is responsible for return postage costs.

There is no restocking fee.

Any original shipping or delivery charges paid when placing the order are non-refundable for change-of-mind returns.

Exchanges

Eligible products may also be exchanged instead of refunded.

If you would prefer an exchange, contact us at admin@bydmods.com.au and let us know which product you would like instead. Any difference in product price may need to be paid or refunded as applicable.

Return postage for change-of-mind exchanges remains the responsibility of the customer.

Incorrect Vehicle Model, Year or Variant

Please check that the product you are purchasing is suitable for your specific BYD model, model year and variant before ordering.

If you accidentally purchase an incompatible product, it may be returned under our 30-day change-of-mind policy provided it meets the eligibility requirements above. The customer will be responsible for the return postage.

However, if BYDMods has incorrectly advertised or confirmed that a product is compatible with your vehicle, BYDMods will cover the associated return costs and provide an appropriate remedy, such as a replacement or refund.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, is faulty, or you receive an incorrect product, please contact admin@bydmods.com.au.

We may request photos and/or video evidence showing the issue so that we can assess the problem and provide the appropriate resolution.

For products that arrive damaged or where a fault is immediately apparent, please contact us within 14 days of discovering the issue where possible. This notification period does not limit or exclude any rights you may have under the Australian Consumer Law.

Where a product is confirmed to be faulty, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable consumer law, BYDMods will cover reasonable return postage where required.

Depending on the circumstances and your applicable consumer rights, an appropriate remedy may include a replacement, exchange or refund.

Products Damaged During Installation

BYDMods cannot accept change-of-mind returns for products that have been used, installed, altered or damaged during installation where the damage is not caused by a fault with the product.

We recommend checking that the product is correct and compatible with your vehicle before beginning installation.

This exclusion does not affect your rights where the product itself is faulty, incorrectly supplied, incorrectly described or otherwise covered by the Australian Consumer Law.

Hygiene-Sensitive Products

For hygiene reasons, certain products that come into direct contact with dirt, cleaning products or other contaminants, including cleaning cloths and similar hygiene-sensitive products, may not be eligible for change-of-mind returns once used.

This restriction does not apply where the product is faulty or where you are otherwise entitled to a remedy under the Australian Consumer Law.

Refunds

Approved refunds will be issued to the original payment method used to make the purchase.

Once the returned product has been received and, where applicable, inspected by BYDMods, we will process the refund within 2–4 business days.

Your bank, card issuer or payment provider may take additional time to make the funds available in your account after the refund has been processed.

Original delivery charges are not refunded for change-of-mind returns. This does not apply where BYDMods is required to refund those costs under the Australian Consumer Law or other applicable law.

Order Cancellations

If you would like to cancel an order, please contact admin@bydmods.com.au as soon as possible.

We will make reasonable efforts to cancel your order before it is dispatched. However, orders may be processed and dispatched quickly, so we cannot guarantee that a cancellation request can be completed before shipment.

If your order has already been dispatched, it cannot be cancelled while in transit. Once it has been delivered, you may request a return in accordance with this Returns & Refunds Policy.

Australian Consumer Law

Our 30-day change-of-mind policy is provided in addition to your rights under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or another remedy where goods fail to meet the consumer guarantees.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under the Australian Consumer Law.

How to Request a Return

To request a return, exchange or report a problem with your order, contact:

BYDMods
Email: admin@bydmods.com.au

Please include your order number, the product you wish to return, and the reason for the return. For faulty or damaged products, please also include relevant photos or videos where possible.

Do not send a product back before contacting us. Once your return request has been reviewed, BYDMods will provide the appropriate return address and return instructions.